Florist Herne Hill Delivery Terms – E-commerce Terms & Conditions for Flower Orders

Florist Herne Hill E-commerce Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Florist Herne Hill's online flower delivery service. These Terms & Conditions apply to all customers ordering flowers and related gifts for delivery in Herne Hill and the surrounding areas. Please read these Terms & Conditions carefully, as they govern the entire online ordering process, payments, cancellations, and liability. By placing an order with us through our website, you agree to be bound by these Terms & Conditions.

Order Process

Florist Herne Hill's online flower delivery service enables customers in Herne Hill and nearby areas to order fresh flowers for delivery. Orders can be placed via our website by selecting products, entering delivery details, and completing the online payment process.

When placing an order:

You confirm that all information supplied, including recipient name, delivery address, and contact details, is accurate and complete. Incomplete or inaccurate details may result in delays or non-delivery, for which we are not liable.
You will receive an automatic order confirmation via our website once your order is submitted. This confirms receipt of your order request, not acceptance or confirmation of fulfilment.
Florist Herne Hill reserves the right to accept or decline your order for any reason. Acceptance of your order and completion of the contract between us and you occurs when we dispatch the ordered flowers. If we are unable to fulfil your order, you will be informed as soon as possible and any payment received will be refunded without delay.
Substitutions: Due to seasonal availability of flowers and foliage, some products may be unavailable. In such cases, we reserve the right to substitute items of equal or greater value and maintain the style, colour, and quality of your order. We aim to notify you of significant substitutions but cannot guarantee notification in cases of last-minute changes.
Timed Deliveries: While we endeavour to deliver flowers on your chosen date, we do not guarantee delivery times unless this is explicitly agreed prior to order dispatch. Orders placed for same-day delivery within Herne Hill and surrounding areas must be made before the stated cut-off times on our website.
Recipient Absence: If the recipient is unavailable at the time of delivery, we may leave your order with a neighbour or in a safe place at the delivery address. If neither is possible, a contact card will be left, and we will attempt to re-deliver at another time.

Payments

We accept payment by major debit and credit cards, as displayed on our website during checkout. All payments for online flower delivery orders must be made in advance. Prices displayed on our website are inclusive of VAT and delivery charges, where applicable, will be clearly shown before you complete your purchase.

Your order will not be processed or dispatched until full payment has been received and we have confirmed acceptance of your order.
We take care to ensure that our payment gateway is secure and no card details are retained by Florist Herne Hill. All transactions are processed through secure, trusted third-party payment processors.
If your payment is refused or reversed, your order will be cancelled, and we accept no liability for delays or non-delivery resulting from failed payments.

Cancellations and Amendments

If you wish to cancel your order, please notify us as soon as possible. The following cancellation policy applies to all online flower delivery orders:

Cancellation before dispatch: You may cancel your order for a full refund provided we have not started to process or dispatch your arrangement. For orders scheduled for same-day delivery, cancellations must be made within 30 minutes of placing your order to be eligible for a refund.
Cancellation after dispatch: If your order has already been dispatched for delivery, we regret that a cancellation or refund is not possible, as the products are perishable.
Amendments: If you wish to amend your order (for example, change the delivery address or message), please contact us as soon as possible. We cannot guarantee changes, especially if your order is for same-day or next-day delivery, but we will do our best to accommodate your request.

For non-perishable items and add-on gifts, your statutory rights remain unaffected. Please note that, due to the perishable nature of flowers, returns are not accepted unless the product is proven to be faulty or damaged upon delivery.

Delivery and Acceptance

We strive to provide prompt and reliable flower delivery in Herne Hill and the surrounding local area. Please ensure that you provide accurate delivery details and that someone is available to accept the delivery at the intended location during our delivery hours.

Delivery is considered completed when the products have been handed over at the specified address or left as instructed in a safe place or with a neighbour.
Where delivery of perishable products is refused by the recipient or customer, or incorrect details have been provided, no refund will be offered.
If you believe your flowers to be damaged or not as described, please notify us on the day of receipt. Where possible, include photographic evidence to support your claim. If justified, we will offer a suitable remedy such as replacement or refund at our discretion.

Liability

Florist Herne Hill will not be liable for any indirect, special, or consequential losses or damages, or loss of profits, arising out of or in connection with the use of our website or the sale and delivery of our products. Our liability for any direct losses arising out of any breach of these Terms & Conditions shall be limited to the total price paid for the products ordered.

We accept no liability for late or failed deliveries due to circumstances beyond our reasonable control, including but not limited to adverse weather, traffic delays, fire, flood, acts of God, or industrial disputes.
We are not responsible for delays or non-delivery resulting from incorrect or incomplete delivery information provided by the customer.
Nothing in these Terms & Conditions seeks to exclude or limit liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Website Usage and Intellectual Property

All content on Florist Herne Hill's website, including images, text, logos, and designs, are owned by or licensed to us, and are protected by applicable copyright and intellectual property laws. Customers may only use our website for the lawful purpose of purchasing flowers for delivery in Herne Hill and may not copy, reproduce, or modify any content without express written permission.

Personal Information and Data Protection

When placing an order, you supply us with certain personal information, such as your name, address, and payment details. We process all personal information in accordance with current data protection legislation and our privacy policy. Your data will only be used to process and deliver your order and, where you have opted in, to provide you with information about our services and offers. We will never sell or share your personal information with third parties for their marketing purposes.

Changes to Terms & Conditions

We reserve the right to revise these Terms & Conditions at any time. All amendments will be effective once they are published on our website. Customers are encouraged to review these Terms & Conditions before placing an order and regularly thereafter. Your continued use of our website constitutes your acceptance of any changes to these Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions and any contract formed under them shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising under these Terms & Conditions are subject to the exclusive jurisdiction of the courts of England and Wales.

These Terms & Conditions apply to all online flower delivery orders placed through our website for delivery in Herne Hill and the surrounding areas.

Entire Agreement

These Terms & Conditions, together with our privacy policy and any other policies or notices displayed on our website, constitute the entire agreement between Florist Herne Hill and you as the customer. No verbal or written representation by any employee or representative shall alter or override these Terms & Conditions unless expressly acknowledged by us in writing.

Contact and Communication

If you have any queries or concerns regarding these Terms & Conditions or an order placed with us, please contact our customer service team via the contact form on our website. We aim to resolve all queries promptly and professionally.

Thank you for choosing Florist Herne Hill for your online flower delivery needs in Herne Hill and the surrounding areas.