Returns, Refunds & Complaints for Fresh Flowers in Herne Hill
Our Fresh Flowers Guarantee
Florist Herne Hill is dedicated to delivering only the freshest, most beautiful flowers to our customers. As a trusted local florist serving the Herne Hill community and nearby areas, we pride ourselves on ensuring that every bouquet and arrangement meets our high standards. Our fresh flowers guarantee covers all orders, whether for households or businesses, providing confidence with every purchase.
Damaged-on-Arrival Policy
We take great care in arranging and packaging our flowers. However, in the unlikely event your flowers arrive damaged or do not meet our freshness standards, please let us know immediately. To assist with any claim, we kindly ask you to retain the original packaging and take clear photographs of the issue. This helps us swiftly assess the problem and proceed with your chosen solution.
Freshness Window
Our arrangements are created using fresh flowers sourced daily and are guaranteed to remain beautiful for a minimum of 5 days from the date of delivery when cared for according to the enclosed instructions. If your flowers do not retain their freshness within this window, please contact us as soon as possible with details and photographs. Your satisfaction and enjoyment of our flowers throughout their expected lifespan is our priority.
Refund & Replacement Options
We understand how important every order is, whether a gift or a personal treat. If flowers arrive damaged or do not meet our freshness guarantee, you can choose one of the following options:
- Replacement: We will quickly arrange a fresh replacement bouquet or arrangement at no extra cost, delivered to your specified address within Herne Hill and surrounding areas.
- Refund: If a replacement is not suitable, we will arrange a full or partial refund, depending on the extent of the issue. Refunds will be processed promptly using your original payment method.
All claims for replacement or refund must be made within 48 hours of delivery to ensure we are addressing genuine issues with freshness or damage.
How to Raise a Complaint
Your satisfaction is important to us, and if for any reason our service does not meet your expectations, we are here to help. To make a complaint, please reach out to our team with your order details and a description of the issue. Where appropriate, include supporting photos. We aim to resolve all complaints within two working days and will keep you informed throughout the process.
Trusted Local Florist in Herne Hill
Florist Herne Hill has been renowned in the community for offering reliable, friendly service and premium quality flowers to local households and businesses. We are proud of the trust placed in us by our customers and are committed to making every experience a positive one. Our returns, refunds, and complaints process is designed to offer you complete peace of mind when ordering fresh flowers locally.
